Customer Service

Terms and Conditions Customer Service


       Overseas customers please contact us for a delivery/shipping quote

Delivery                                               Charge

Orders up to £5.00                            £1.95 postage and packaging

Orders £5.01 - £9.99                        £2.95 postage and packaging

Orders £10.00 - £19,99                    £3.95 postage and packaging

Orders £20 .00 - £29.99                   £4.95 postage and packaging

Orders £30.00  - 50.00 plus              £5.95 postage and packaging


Orders are normally despatched within twenty four hours of receipt of the order. Please allow up to five working days for delivery.


We do not dispatch on Saturday, Sunday and Wednesday.

Back Orders If your item is not in stock, we will back order it for you.

In the event a particular item is out of stock we will advise you accordingly and provide you with an estimated delivery date.

Please ensure that we are given a full and correct address with postcode. We regret we are unable to deliver to a PO Box Number. Please be clear with regard to your address, as additional charges for redelivery will be incurred by yourself.

For overseas delivery please contact us for a quotation for overseas delivery and handling charges. Some overseas orders may be subject to local import duties and we will not be liable for these payments.

All postage costs are the purchasers for both sending and returning.

Once we despatch the goods we cannot be liable for any delay by post and to this extent we will not enter into any compensation agreement due to the late delivery of any item.

From personal experience we know the anticipation you have once you have placed your order. It’s our aim to ship as quickly as possible, even within the same day. But please allow up to 7 business days for delivery. However some items may be out of stock or special order. In this instance it may take up to 28 days to deliver your goods. Also during peak times delivery may take a little longer.

Special handmade items are made to order and may take up to 4 weeks. If you have a latest delivery date in mind, please contact us in order to avoid disappointment.

Once your items are on their way to you, we will drop you a line to let you know, so you can keep an eye out for the postman.

Please email us at [email protected] for worldwide shipping costs outside the UK.

Once we despatch the goods we cannot be liable for any delay by Post and to this extent we will not enter into any compensation agreement due to the late delivery of any item.

Privacy & Security


How we use cookies

Cookies are small text files stored on your computer while you are visiting a website. Cookies help make websites work. They also provide us with aggregated information about how users interact with our site. We use this information to try to improve your experience on our website.

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.

The law about cookies changed in May 2011. Websites must get your agreement before they set certain types of cookie on your computer or handheld device.

We do not use cookies for collecting information about your general internet usage and we will not collect any information about you except that required for system administration of the web server and otherwise as described.

Complete information about the cookies we may set on your browser appears below.

Google Analytics:
We use a third-party service – Google Analytics – to collect aggregate data about usage of our website. We use this information to try to improve our web-based services. Google Analytics sets several cookies on your browser. We do not control the use of these third-party cookies, and you should check Google’s privacy policy if you have concerns.

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Returns & Replacements

Items can only be exchanged or refunded, in their original condition, within 7 days from delivery. Please repack the items in the original packaging. Please note, post and packaging costs are non-refundable and at your expense. We regret that we cannot exchange earrings. In the event of the item being faulty, we will cover all costs for postage and either refund or exchange the goods. Please allow 7 days for your return or exchange to be processed. If you have any questions, please feel free to call Down To Earth on 01948 780 377

Please return to

Down To Earth,  Bronington Park,  School Lane,  Bronington,  Nr. Whitchurch,  Shropshire SY13 3HN