FAQ
Paypal
All our payments are processed securely via Paypal.
Paypal uses military grade encryption and act as a 3rd party for processing payments, ensuring your sensitive details will never be passed to us, or anyone else!
I do not have a paypal account
You do not need a paypal account to purchase from Down To Earth, as paypal allows you to enter your credit or debit card details without signing in to a paypal account, or creating one.
If you have an account, you will be directed to log-in, but if you would like to pay without logging in, you can also use the independent payment area!
Simply click on the PayPal Buy Now button to start your purchase and then follow the option on the PayPal checkout under 'Don't have a PayPal account'. Enter your billing information and PayPal will process your credit or debit card payment.
Do not have a PayPal account
Use your credit card or bank account (where available). Continue
Pay By Telephone
Telephone 01948 780 377
We’d love to hear from you.
If you would prefer to place your order over the phone, would like to confirm delivery times, or you have a query, you are welcome to contact our shop.
Please call Bridget between 10am and 4.30pm Tuesday to Saturday on 01948 780 377
I cannot always get to the phone if the shop is busy, so please leave a message and I will get back to you as soon as I can.
Please email us if you are unable to get a response by phone and we’ll get back to you as soon as we can.
Do you ship overseas
We are a UK based business, our website is currently only set up with shipping charges to post to customers within mainland UK. We can ship abroad if required, however, before ordering please contact us for a shipping quote.
If you need help on how to order or wish to pay over the telephone, please give us a ring.
We'd love to hear from you. 01948 780 377