Privacy Policy



We are committed to the security of your personal data. We need to collect and process data to fulfil our service to you. This privacy notice explains the data we need and how we will use it.
Our contact details are:
Down To Earth
Bronington Park
School Lane
Nr Whitchurch
SY13 3HN
What data do we ask you for?
In order to complete our service to you we need to collect some personal data about you. This will include your name, address, phone number, email address, bank details (where card payments are to be taken), and any other general information necessary to provide our service to you.
What purpose do we use the data for?
We need to collect your data so that we can create an account for you on our system to enable us to fulfil your orders and queries. The data we request enables us to keep a record of your information, tracking orders and records your payments. It also enables us to fulfil any other additional enquires you may have.
We are holding this data, that was collected from orders placed online under “legitimate interests” as defined by GDPR legislation. As required by the new law we have carried out a Date Protection Risk Assessment and are confident we are compliant.
Will we share your data?
We do not sell on any personal data that we hold, and we treat all your data as strictly confidential.
How long will you keep my data?
We will hold all data until such time you wish to withdraw consent.
Your data will be kept up to date on our computerised systems, when you notify us of changes.
Your rights and your personal data:
Under GDPR you have the following rights (unless subject to an exemption):
* The right to be informed
* The right of access
* The right to rectification
* The right to erasure
* The right to restrict processing
* The right to data processing
* The right to object
* Rights in relation to automated decision making and profiling

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.